JerboaCASE Constituency Management

The Business Case

A Councillor's office budget needs to be stretched as far as it can go. Anything that can reduce the amount of time staff spend managing your relationship with your constituents results in real savings of their most important resource — their time.

JerboaCASE is designed to help your staff manage your key workflows:

  • Log incoming phonecalls and emails.
  • Schedule, assign, track and close responses to simple queries.
  • Track complex issues from beginning to end, including communications with city staff in one location.
  • Manage staff assignments and deadlines in one place.

Jerboa offers an out-of-the-box solution that addresses the most pressing demands. By leveraging opensource software we can build additional tools that are specific to your needs.

Example of a case managed in CiviCRM

Software Overview

Drupal and CiviCRM are free, open-source software packages that are widely supported by active developer communities.

Jerboa Consulting Inc is an expert provider of hosting and professional services for these packages. We have expert knowledge of your needs as a city councillor — particularly the challenge of managing many important issues for your residents.

Website

Drupal is the software system the City of Ottawa uses to run ottawa.ca and is also used extensively by the Canadian Federal Government.

It has excellent compliance with accessibility needs, supports full multilingual deployments and is highly customizable should your needs require it.

Contact Management

CiviCRM is an extension module to Drupal that provides you with a fully featured contact management solution. It is similar to Nationbuilder, except free with no additional ongoing software costs for custom fields and features.

CiviCRM provides full "contact management" features and tracks standard details out of the box. It also handles bulk-email, unsubscribes and any custom data.

Feature Overview

JerboaCASE also includes the full power of Drupal and CiviCRM. As open source software these features are available to you without licensing costs:

  • Blog — help residents stay informed by publishing your communications online.
  • Bulk email —keep in touch with your ward and let Jerboa handle bounces and unsubscribes for you.
  • Surveys and forms — ask your constituents for their opinion in a structured manner.
  • Case Management — keep track of every issue, schedule follow-ups, never lose track of your residents' concerns.
  • 311 import — automatically import daily 311 report spreadsheets.
  • Personal Information Authorization — record time and date of personal information authorizations on a per-case level.
  • Multi-lingual website — just like ottawa.ca, your website can provide English and French content seamlessly.
  • Customized modules — Jerboa is happy to support any existing Drupal modules you want to you, or create one for you.

Contact Us

Please contact us for a demonstration:

Kevin O'Donnell
kevin.odonnell@jerboa.ca
(613) 203-2620